Frequently asked questions

What are your opening hours?

Tuesday and Wednesday 10am – 5pm
Thursday and Friday 11am – 7pm
Saturday: 9am – 5pm
Sunday: 12pm – 4pm
Closed on Mondays and Public Holiday Weekends

Do I need to make an appointment?

Yes, Bluebell Bridal is by appointment only.

Selecting your dream bridal gown is team effort. During your appointment your expert stylist will give you their undivided attention and will be able to answer any questions that you may have.

How do I book an appointment?

For first time visitors, please book your appointment using our online booking system
which will give you a current up to the minute look at what dates and times are available.

A confirmation sms and email will be sent to you immediately. Please don’t forget to check your spam folder.

Any questions? Call us on 03 9662 3331 or email your question to info@bluebellbridal.com.au

To avoid disappointment during peak times we suggest booking in advance, especially for Thursday and Friday evenings, Saturday and Sundays.

Book an Appointment
How long will my appointment be?

Our appointments run for 1 hour.

If you prefer a quieter, more serene environment, please consider booking your appointment during the day on a Tuesday or Wednesday as we often have fewer brides in our salon earlier in the week.

You are fully booked. What can I do?

Please call us to be added to our waitlist. We will call you immediately should an appointment become available. Regrettably we cannot guarantee that an appointment will become available.

How far in advance should I book?

We suggest you start looking for your gown 10-12 months ahead of your wedding day.

Our designers offer different delivery times on gowns ordered. This timing will also ensure that you will have the option to choose from our full range of gowns available in our salon, and to allow sufficient time for alterations following delivery of your gown.

The style of your venue will have a strong influence on the type of gown you choose, so we recommend booking your venue prior to starting the search for your dream gown.

How many guests can I bring?

Our salon gown fitting areas cater to seat a maximum 3 guests plus yourself as the bride-to-be. Select a couple of trustworthy people who know you and can help you make an informed decision.

Regrettably, we cannot accommodate larger parties.

What if I need to change or cancel?

To cancel or change your appointment time, please contact us directly via info@bluebellbridal.com.au or by calling 03 9662 3331 providing no less than 48 hours notice.

A reminder sms and email is sent 50 hours prior to your appointment to confirm.

The booking fee paid is non-refundable but credited to your gown purchase if you find your dream dress at Bluebell Bridal

What is your food and drink policy?

Given how special wedding gowns are, we kindly ask that you do not bring in food or drinks into the salon.

I do not know where to even start, what should I consider in thinking about finding my dream gown?
You are not alone, that is why our expert styling team at Bluebell Bridal is here to help you!
Our stylists love to hear about the style of wedding you are planning, the venue, and your vision for your dream gown. Our stylists are trained to consider all these factors and assist you in your gown selection, so even if you feel a little lost on where to start, just come prepared with lots of thoughts!

My wedding is soon - can you help?

Please call us on 03 9662 3331 as we are here to assist in any way we can.

We have a selection of gowns that you can purchase directly from our salon floor, we also have a selection of gown suppliers who can offer a “rush” or “priority” service speeding up the delivery of your gown. Please kindly note that rush fees apply.

Do you hire gowns?

Bluebell Bridal does not offer a gown hire service.

Book an Appointment
What should I expect?

Upon your arrival at our salon, we will introduce you to your personal stylist, who will accompany you on your bridal gown search.

We suggest wearing nude underwear and please feel free to bring in any other undergarments or shape wear you may wish to wear under your gown. The correct underwear can transform the look and fit of your gown.

What do I bring to my appointment?

Please bring a list of your favourite gown styles that you have seen on our web site along with any inspirational images that may have caught your eye. Please also come in with an open mind and don’t be surprised if you find “the one” on your first visit to our salon.

What are the price of gowns?

Our incredible gowns range in price from $2000 – $10,000 (INC GST).

What size are your sample gowns?

We have samples in sizes 8 to 12. Salon sample gowns vary in size from designer to designer.
Regrettably, it is not possible to stock all sizes for all gowns.

I'm in my dress - can I take pictures?

We have a no photos or video policy.

How do I order my gown?

On finding your dream gown, we will take your measurements and select your size.

To order your gown with our suppliers on standard delivery (non rush), we require a 50% deposit. The remainder will be due when you “meet your dress”.

What is the normal delivery time?

Manufacture and delivery times vary from designer to designer. Generally, delivery time will be between 6 – 8 months.

Your stylist will work with you to ensure that your gown will arrive in plenty of time before your wedding, including accounting for time to have those final alterations done to achieve the perfect fit; perfect for you and no one else!

Can you post my gown to me?

Sure! We deliver gowns all over the world. We will be able to provide a quote to post your gown to you after it arrives, wherever you may be.

Will I need alterations?

In nearly all cases alterations will be needed to ensure the perfect fit on your wedding day. Please kindly note that alterations are not included in the purchase price of your gown as the needs of each bride vary greatly.

Bluebell Bridal offers an exclusive in-house expert alterations service.

Alterations appointments are available from Tuesday – Friday inclusive, but not on Saturdays, Sundays, Mondays or public holidays. It is not possible to give quotes or estimates on the cost of alterations at the time of ordering your gown.

We offer for all our customers that purchase a gown from us, a complimentary fitting appointment with our highly skilled Alterations team approximately 10 weeks out from your wedding.

When should I book for alterations?

At Bluebell Bridal, we generally start alterations 10 weeks before your wedding date. This ensures that on your big day that perfect fit is achieved to your body shape at that time.

In our efforts to ensure your gown fits perfectly on your wedding day, we kindly ask you to note that you may require up to 4 fittings, and worth noting should you need to consider your schedule.

Can I organise my own alterations?

Certainly, you are not obliged to engage our alterations service.

You are in the city - how do I get there?

I am so excited but need to know where do I park if driving, and how long should I plan to be there before my appointment?

Bluebell Bridal is located on Flinders Lane in the “Soho” District of fabulous Melbourne.

Why not make your day searching for your dream gown an event to remember!

Plan to have brunch prior to your styling appointment or lunch and champers after at one of the many wonderful restaurants in walking distance of our Salon.

We recommend you plan around your 1 hour appointment with us to make your trip to Melbourne’s CBD Soho District an adventure for either the entire morning or afternoon. Then again, why not just make the day of it!

Our email confirmations for appointments will direct you to parking options and the Salon location. If using public transport, we are close to Flinders Street Station, and numerous tram routes.