Bluebell Bridal Terms and Conditions

The following Terms and Conditions apply to the use of,  and purchase  from Bluebell Bridal:, and as to include all products and labels* (*hereafter called Vendors).
All sales are final and cannot be cancelled at the point of purchase, due to the special nature of our merchandise which is made to order; we cannot accommodate exchanges, returns or refunds under any circumstances. Likewise, the Vendors are unable to cancel or make changes or modifications to an order once it has been placed. Please be sure of the style, size, colour and/ or any other specifications before submitting your order.

The submission of an order acknowledges your understanding and agreement to these Terms & Conditions.

All prices are in Australia Dollars ( AUD) and are subject to change at any time without notice.
When to Order recommends placing your order as far in advance of the event as possible to allow ample time for production, shipment and any necessary alterations.

Please take in account time needed for delivery.

Our Vendors (labels) provide estimated delivery time frames. These time frames are tentative and subject to change according to the vendor’s production schedule. Vendors reserve the right to change their delivery time frames at their discretion and without advance notice.

Estimated delivery time frames vary between Vendors and products.
How to Order offers 3 convenient ways to order. We accept orders online, by fax  and via Australia Post.

Ordering Online  provides a secure online order form.  For your convenience, all information  is handled with the strictest security.

Upon submitting your order, an automated email is sent to acknowledge the purchase. Payments are processed within 24 hours.


Please email our customer service department on:

Tel: +61 3 9662 3331

Fax: +61 3 8677 1848
Ordering by Email:  provides a printable form that can be accessed on our web site.

Upon submitting your order, Customer Service will send an email to acknowledge receipt.
Ordering by Australia Post  accepts orders sent via post. Print and complete our Order Form and mail with the payment.
Our Address

PO Box 351 Flinders Lane Vic 8009

Upon receiving your order, our Customer Service department will send an email to acknowledge receipt.

Completion of Order Form
It is imperative that the order form is completed in full. To omit anything from the order will result in a processing and delivery delay.

Payment Procedure

Payment is due in full at the point of purchase. We do not offer any deferred payment or lay-by programmes. accepts the following major credit cards: Visa or MasterCard.  We also accept Money Orders,  and Money Orders are a requirement for all posted orders. All Money Orders must be made payable to: Bluebell Bridal
bluebell also accepts PayPal payments.

Currency is calculated in Australian dollars (AUD) only. We do not convert payments into other currencies and sell only to residents of Australia, South Africa and New Zealand.

Goods and Services Tax: GST
A GST (Good and Services Tax) of 10% applies to all orders shipped within Australia.

Non-Cancellation Policy
All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise which is made to order, we cannot accommodate exchanges, returns or refunds under any circumstances.

However,  will issue a refund for orders we cannot fulfil. This may occur if a product is not available for the given event date or that stock is not available.

Refunds may take up to 30 business days for processing.

Email Addresses
We require an email address and your phone number on your order. All correspondences, confirmations and notifications are provided by email.

We strongly suggest using a current email address, which you have access to and check frequently. Important information about your order will be emailed and may require an immediate response.

Order Confirmation
An order confirmation is emailed within 3 business days after an order is processed in our system. The order confirmation confirms the Vendor, style, size, colour and other details. The confirmation also provides the estimated delivery date of the order. Please note that there are different delivery times for each label and style.

Estimated Delivery
The estimated delivery provided in the order confirmation indicates approximate time frame the order will be ready to ship. The time frame is an estimate only.

Estimated delivery time frames are tentative and subject to change according to their production schedule. Vendors cannot guarantee their delivery dates. Vendors reserve the right to change their delivery time frames at their discretion and without advance notice.

Most often, orders arrive on or before the estimated delivery time frame. However, Vendors may experience slight delays in their production and/or shipping schedule, which can affect an order’s delivery to does not maintain or have control of production or shipping schedules.

We have on-staff expeditors to ensure the timeliest delivery of customer orders.

Order Resolution will make every effort to process an order. Periodically, manufacturers may contact regarding an issue with an order. If we cannot resolve the issue and need additional information, Customer Service will contact the Purchaser.  Customer Service will email the Purchaser a minimum of 3 times. If the email is non-transmittable, Customer Service will call the Purchaser’s  phone number given on the order.

If Customer Service does not receive a reply from the Purchaser within a timely manner, the order will be submitted to management for refund. Refunds may take up to 30 days for processing.

Standard delivery for fashion is approximately 10-14 weeks. Rush delivery is approximately 8 weeks and incurs a fee of $125.00 (INC GST) .  These timeframes are estimates only and subject to change. Estimated delivery time frames vary between labels and products.

Relative to the manufacturer’s point of origin and enhanced security measures that may be mandated by the Australian government orders  shipped into the country may take longer to be processed by customs and can compromise the estimated delivery time frame.  In these circumstances the  is not liable for delays  in delivery dates.

Additional Fees
Additional fees may apply for select order specifications. Such specifications include, but are not limited to, plus sizes, extra length, Hollow-to-Hem measurements and rush delivery.

Availability and fees vary between vendors and products. Availability and fees due displayed on the Product Page.

Selecting a Size
Each label provides size charts suitable to their label. The size chart shows the measurements the separate label uses to determine their sizes. Size charts, sizes and measurements will vary between vendors. It is important to use the specified Vendor’s size chart for the product when choosing the size to order.

To view a label’s specific size chart, select a product and click Size Chart relating to that label.  It is the Purchaser’s responsibility to use label specific colour and size cats when selecting a product.

Prior to selecting a size to order, we suggest reviewing the information provided in How to Measure. We also recommend being measured by a professional seamstress or tailor and take no responsibility for incorrect measuring that results in the incorrect size being ordered.
Measurements are taken to determine the closest size to order. Garments are not custom-made to exact measurements or fit like normal clothing sizes. Almost all garments will need some form of alteration for the best fit.

Measurements and sizes are based on U.S. calculations.
The customer is responsible for the size ordered and whether or not to order extra or custom length.  Customer Service representatives are unable to assist with measurements or in suggesting a size. The  is unable to accommodate any changes to the size once the order has been placed.

Available Colours
Colours displayed on website may vary from the actual fabric colour. Note the swatch card colour may also vary slightly from the actual fabric colour.

We ask to indicate the colour you wish to order exactly as it is posted onsite. Many garments are available in multiple colour combinations and with trims. The customer is responsible for the colour ordered.
Dye Lot Variation
Colours may vary from website, retailer swatch cards and the actual fabric. Labels cannot standardize their dye lots so variation can occur between bolts of fabric. Most variations are slight and a shade off.  strongly recommends placing a bridesmaid order at the same time and on the same order to avoid dye lot variation. Bridesmaid orders placed separately or added-on to an existing order will most likely be cut from a different dye lot of fabric and vary in colour.

Also, dye lot variation will occur within labels and within styles.  Colours are not standardized among vendors.

Fabric orders are always cut from a different bolt of fabric from garment orders. Dye lot variation may occur with fabric and garment orders. Neither nor the vendor can guarantee a colour match.

Rush Delivery
Rush delivery is an option offered by most vendors for orders with an event date that falls short of a Vendor’s standard delivery time frame. Rush delivery varies between labels and is dependent on the Vendor’s production schedule. To view an estimated rush delivery time frame, click See Estimated Arrival Time on the Product Page.

Rush delivery affects the production of an order but does not upgrade the shipping from the vendor to  or the shipping from to the customer.

The rush fee is $125 (INC GST). To check availability and fees, see the Product Page.

Shipping ships orders through the Australia Post.


We ask to provide a complete shipping address and include a business name, flat / apartment number, or suite number if applicable. We suggest using a business address if a person is not available at your residence to take delivery of the delivery package during business hours. Orders are tracked through a tracking number.

Changes to the shipping address must be made prior to our receipt of your order.
Custom and Duty Fees
Custom and duty fees may be imposed by the recipient’s country.  is not responsible to notify or charge customers for any additional custom and duty fees. The recipient is responsible for any applicable custom and duty fees  that maybe payable in their country upon receipt of the order from

We can identify orders as gifts.

To check if your country imposes custom and duty fees, please contact your local government institution.


Arrival of Order
Upon receipt of your order from the manufacturer, Despatch Department will verify the order is correct and arrange for its shipment. The Shipping Department will send an email notification the day the order is scheduled to ship from  the Vendor’s location to the shipping address. The email will include the tracking information.

Domestic delivery is approximately 3-5 business days. International delivery is approximately 7 – 14 business days. These time frames are estimates only and delivery may vary.
Receipt of Order asks customers to inspect their order immediately upon receipt.

If you have any questions regarding your order, you must contact Customer Service within 4 (consecutive) days of your receipt of the order. The Vendor will not guarantee being able to assist the Customer Service is contacted later than 4 (consecutive) days of the order’s receipt. will automatically charge a customer’s account $100.00 if an order is refused upon delivery to the shipping address.



Return Policy

All gowns will be inspected and photographed by prior to despatch.  If the gown received  is defective due to manufacturing error it may be returned if is notified within 4 (consecutive) days of receipt by the Purchaser. Please do not attempt to alter or correct the dress in any way. is  not be able to accept gowns that have been altered, worn or damaged in any way and must have the original tags still on from when they were placed there by the manufacturer.


If you find that the gown has been measured and cut inaccurately according to the order, please notify us within 4 ( consecutive) days of delivery and we will be pleased to inspect the gown.  Please send the gown back to PO Box 351 Flinders Lane Vic 8009 as the purchaser’s expense, via Australia Post.  a tracking number will be required. Gowns that we find have been measured or cut incorrectly will be replaced at no additional charge to the purchaser and will include the cost to have the damaged gown returned.  Gowns that we find have been measured and cut correctly, will be returned to you plus a fee of $25 for postage and handling.
Fabric Content
Most fabrics are a Polyester-blend. The addition of Polyester gives fabric durability and reduces wrinkling. Fabric labels will often show 100% Polyester.
Free Shipping offers free shipping for wedding dress orders shipped within Australia.

Free international shipping is available to New Zealand on orders valuing $1000.00 or more.
Online promotions adhere to these Terms & Conditions and to the offers’ specific offer’s disclaimer. Promotions are available on a limited time basis. Promotions cannot be applied to previous or existing orders or used in conjunction with any other offer.  reserves the right to modify or discontinue any promotion at any time without advance notice.

Label Collections and Availability
Labels are responsible for the maintenance of their collections. The Label determines the availability of their styles and can discontinue a style at any time and without advance notice. Labels reserve the right to modify or discontinue styles, sizes, colours, order options and prices at their discretion.  updates our website upon Vendor notification from labels.

Manufacturers  Restrictions abides by Label/ manufacturers policies, which may include restrictions on the representation and availability of their collections.

Customer Service
Customer Service is available from 10am-5pm  Eastern Standard time in Australia, 5 days a week. Please email Customer Service on:  International callers, please contact Customer Service at + 61 (3) 9662 3331
Customer Service is available to answer general enquiries, take phone orders or check the status of an order.

General reserves the right to add, modify or remove any information on our site at anytime without notification.  All purchases and orders from our website are subject to approval.

All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances.

The customer is responsible for their order. Submission of an order acknowledges your understanding and agreement to the use of and purchase from

You are granted a non-exclusive, non-transferable, revocable, limited license to access and use this Website on any single computer for personal, non-commercial use.  may terminate this license without notice at any time and for any reason.
You agree that you will not: (a) use this Website for any commercial or political purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, or selling products); (b) monitor, gather, or copy content on this Website by using any robot, “bot”, spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (c) frame or utilize framing techniques to enclose any Trademark or other proprietary information (including, without limitation, any images, text, or page layout); (d) use any meta tags or any other “hidden text” utilizing any Trademarks; (e) engage in any activities through or in connection with this Website that seek to attempt to harm minors or are unlawful, offensive, obscene, threatening, harassing, or abusive, or that violate any right of any third party; or (f) engage in any activity that interferes with a user’s access to this Website or the proper operation of this Website. You also agree that, in using this Website, you will not impersonate any person or entity.
Intellectual Property Rights
Nothing herein shall be construed to confer any license or right, by implication, estoppels or otherwise, under copyright or other intellectual property rights. You acknowledge that this Website is protected by copyrights, trademarks, service marks, patents and other proprietary rights and laws.

Certain sections of this Website require registration to access and use information and services. If you elect to register, you agree to provide with accurate, complete registration information. You will inform of any changes to registration information. You warrant that registration is for a single person only, and that you will not permit anyone other than yourself to access and use sections of this Website requiring registration using your name and password. You are responsible for all access to and use of this Website through your name and password, including access of any services the use of which results in monetary charges to you, whether or not you have knowledge of or authorizes such access and use. You will notify immediately of any unauthorised use of your name and password, or if you suspect the privacy of your name and password has been jeopardised.
No Unlawful or Prohibited Use
As a condition of your use of this Website, you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, or interfere with any other party’s use and enjoyment of the Website. You may not attempt to gain unauthorized access to the Website, other accounts, computer systems or networks connected to any server, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website.
Linked Third Party Sites
Links to other websites operated by third parties, including suppliers and vendors, do not constitute sponsorship, endorsement, or approval by of the content, policies, or practices of such linked sites. Linked websites are not operated, controlled, or maintained by is not responsible for the availability, content, security, policies, or practices of linked websites, including without limitation privacy policies and practices. Links to other websites are provided for your convenience only, and you access them at your own risk.
Force Majeure or its suppliers performance under these Terms and Conditions of use are subject to interruption and delay due to causes beyond their reasonable control, such as acts of God, acts of any government, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, industrial or labour dispute, inability to obtain necessary supplies and the like.
You agree to indemnify, defend, and hold harmless (which includes affiliates, subsidiaries, vendors and suppliers) and its officers, employees, agents, business partners, licensors, and licensees from any damages, liabilities, costs, and expenses (including reasonable lawyers’ fees, expert witness fees, stenographer/deposition fees and court costs) on account of any claim, suit, action, demand, or proceeding made or brought against any such party, or on account of the investigation, defence, or settlement thereof, arising in connection with your use of this Website. The foregoing indemnification obligation shall survive termination of these Terms and Conditions for the Website or associated with the purchase of the Vendor’s product.
Operation of Website shall also have the right without notice and at any time, for any reason, to discontinue operation of the Website or any portion thereof, or any products or services offered through the Website, or to terminate your right to access or use the Website or any portion thereof or your account, including for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or


Revisions to this Website and this User Agreement may, in its sole discretion, make changes to any aspect of this Website, including, without limitation, any content, any activities available on this Website, and any products or services offered through this Website. may also, in its sole discretion, revise this User Agreement by updating or revising this document, with the revised terms taking effect as of the date of its posting. Continued use of this Website following the effective date of any such changes constitutes your acceptance of those changes.
Operation of Website; Availability of Products and Services controls and operates this Website from its headquarters in the state of  Victoria in Australia, and makes no representation that this Website is appropriate or available for use beyond the Australia, or New Zealand. If you use this Website from other locations, you are responsible for compliance with applicable local laws. Although  products and services are available in many parts of the world, this Website may describe products and services that are available only in the Australia and New Zealand (or only parts of it) and are not available worldwide.
Jurisdiction, Venue, and Alternative Dispute Resolution
Any controversy or claim relating to this Website, the content, or this User Agreement not otherwise resolved between you and will be governed by and is to be construed in accordance with the laws of the relevant Australia Territory or State.


Any claim or cause of action that you may have with respect to this Website, the content, or this User Agreement must be commenced within one year after the claim or cause of action arises or it will be forever barred. Any action or proceeding by relating to your access to, or use of, this Website or any content in accordance with this paragraph will be instituted in state or federal court in Victoria Australia. Accordingly, you consent to the personal jurisdiction of the courts in Victoria Australia with respect to all matters relating to your access to or use of this Website and the content and waive your rights to removal or consent to removal. This User Agreement will be governed by and construed in accordance with the laws of the State of Victoria Australia without regard to its conflicts of law provisions. The foregoing provisions of this paragraph will not apply to any legal action taken by  to recover damages for, or seek an injunction in connection with, any loss, cost, or damage (or any potential loss, cost, or damage) relating to this Website, any content, operations, and/or products or services caused by your act or failure to act.
If any provision of these terms and conditions are deemed unlawful, void, or unenforceable for any reason, then that provision will be deemed severable from the remainder of these terms and conditions and will not affect the validity or enforceability of the remainder of these terms and conditions.


Copyright Notice
All of the content you see and hear on this Website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by  one of its affiliates or by third parties who have licensed their materials to The entire content of this website is copyrighted as a collective work under Australian copyright laws, and owns a copyright in the selection, coordination, arrangement and enhancement of the content.

You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from

No right, title or interest in any downloaded materials is transferred to you as a result of any downloading.  reserves complete title and full intellectual property rights in any content you download from this website.

Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss
The information on this Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. The risk of loss and title to items purchased from pass to the purchaser upon our delivery to the carrier.
General Disclaimers disclaims any and all representations and warranties with respect to this web site and its contents, whether express, implied or statutory, including, but not limited to warranties of title, merchantability and fitness for a particular purpose or use.

Without limiting foregoing, disclaims any and all warranties, express or implied for any merchandise offered on this site. This disclaimer does not apply to any product warranty offered by the manufacturer of the item.

Without limiting the foregoing, does not represent or warrant that the information on this website is accurate, complete, reliable, useful, timely or current or that this website will operate without interruption or error.

Without limiting the foregoing, disclaims any liability as to the accuracy or completeness of each item description. All product descriptions originate from the manufacturer of the item. does not endorse nor make any warranties or representations about the options or other service or data you may access through this website. Links to other sites are provided (if at all) for convenience only. You need to make your own decisions regarding the interactions or communications with any other web site. make no representation that content provided on this web site is applicable or appropriate for use in locations outside Australia and New Zealand. assumes no risk or responsibility for your use of any of the content provided on this web site.


Limitation of Liability.
Under no circumstances, shall or any of their employees, directors, officers, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use or inability to use this website.


This is a comprehensive limitation of liability that applies to all losses and damages of any kind ( whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits) whether in contract, negligence or other tortuous action, even if an authorised representative

Of has been advised of or should have known of the possibility of such damages.


If you are dissatisfied with this web site or any content on the website, or with these terms and conditions, your sole and exclusive remedy is to discontinue using this web site.  You acknowledge, by your use of this web site, that your use is at your sole risk.


Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you.  If any part of the limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred Australian dollars ($100)


Enforcement of Terms and Conditions

By accessing and using the web site, you agree that your access to and use of this web site is subject to these terms and conditions, as well as all applicable laws as governed and interpreted and pursuant to the laws of Victoria, Australia.