Refund and Returns Policy

We want our customers to love the items they purchase.

Simply follow these steps:

1. Check that items are not made-to-order gowns, sale items, earrings or headpieces.
2. Ensure items are in original condition and packaging and that they have not been damaged or worn.
3. Return items with proof of purchase within 14 days of purchase by posting via a trackable postage service (e.g. Express Post or Registered Post) to:

Returns
Bluebell Bridal
Level 1, 141 Flinders Lane
Melbourne VIC 3000

Except as required by law, refunds cannot be given if the above conditions of refund have not been met.
You are responsible for any costs incurred (including postage costs) in returning the item(s).
Refunds will be issued minus a 10% restocking and handling fee.

You will be notified by email once your return has been received and processed.
Bluebell Bridal may record images and/or videos of items before they are sent to you in order to establish that items are not flawed.

If your return request relates to a warranty claim, please contact us directly at: office@bluebellbridal.com.au.

Veil Return Policy
Veils may only be returned for a refund if the safety tag remains intact—untampered with, unbroken, and not removed or reattached. Returns must be made at the customer’s expense and received by Bluebell Bridal within 14 days of delivery once email confirmation has been received by Bluebell Bridal to info@bluebellbridal.com.au  All veils must be returned in their original condition: unworn, without make-up smears, unwashed, unaltered, and with all original tags attached, including the untouched safety tag affixed to the comb.

Made to Order  Gown Return Policy

Unfortunately, we are unable to accept a return or exchange on any made-to-order item due to the customised nature of these items. Since these items are specifically crafted to your unique specifications, we cannot offer refunds or exchanges once the order has been processed and completed.